Reference

Privacy Policy for Indonesia Accounts

We set out what we collect, why we keep it, and how you can ask for changes before you move further.

Account dataCookie settingsLocal lawSupport access

What We Keep and Why

bolawins Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This page explains how we handle profile data, device details, cookie signals, and support messages. We keep only what is needed to run your account, confirm access requests, and match records when you pay through DANA, OVO, GoPay, or QRIS. Those payment references help us confirm

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the transaction record and resolve mistakes without exposing more data than needed. Access, correction, and deletion requests depend on local law and are available only where local law permits. We may retain certain records for dispute handling, audit logs, fraud checks, and tax or legal duties,
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then move them out of active use when they are no longer needed. We also separate support threads from payment records so the team checking your privacy request can see only the fields needed for the case. If you want a written copy of a request,
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email is the cleanest path.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

How to Reach Our Privacy Team

If you want to ask how we use your data, live chat and WhatsApp are the fastest paths, and email works when you want a written trail.

Live Chat Open chat for a fast privacy question. We link the thread to your account so we can check consent, device access, or a correction request without asking you to repeat the same details.

WhatsApp Message us on WhatsApp between 09:00 and 22:00 WIB. It is useful when you want to ask how a record is stored or want to confirm the email tied to your account.

Email Send a written request when you need a copy, correction, or deletion check. We keep the email trail with your account so the same request can be tracked until it is closed.

STORAGE AND ACCESS

How We Handle Requests Safely

We use the same path for every privacy request: we verify the account, record the change, and keep only the data needed to finish the job.

Data Scope

We only keep the fields needed to create, verify, and protect your account: contact details, sign-in history, device type, and support messages. If a field is no longer needed, we stop using it for active service.

Cookie Choices

Your browser stores the cookie choice, while our site reads the setting on the next visit. The banner appears again if you clear site data, switch devices, or open the page in a new browser.

Session Checks

When you ask for a change, we check the current session, recent login time, and registered contact details before acting. That step helps us confirm the request came from you and not from a copied message.

Retention Periods

We keep account records while the account is active, then move needed items into a legal holding period for disputes, audit logs, or tax duties. After that, we remove or anonymise the remaining copies.

Request Changes

You can request access, correction, or removal through live chat, WhatsApp, or email. We reply through the same channel when possible, and we tell you what can be changed under local law.

Contact Trail

If you need a second check, reply to the same thread with your account email and the date of the request. We use that trail to compare the record and close the loop cleanly.

Common Privacy Questions From You

We answer the privacy questions people ask most often: what we store, why we ask for it, how cookies work, and how you can ask for changes. If you open from Jakarta, the same rules apply, and we only process data where local law permits. Use the questions below to check what happens to your account data, payment references, and support messages.

We collect the details needed to create and protect your account, such as your name, contact data, device type, and sign-in history. If you send a request through live chat or WhatsApp, we keep that message with the account record.

We keep the reference so we can match the transaction to your account, trace errors, and answer questions about a missing or duplicate record. We do not keep more payment detail than needed for that purpose.

Cookies remember your session, language choice, and consent settings so you do not reset them each visit. You can manage them in your browser, and the site banner appears again if you clear site data.

Send the request by live chat, WhatsApp, or email from the contact details on your account. We verify that the request comes from you, then we return the available record or update it when local law allows.

We keep active account records while your account is in use, then move the rest into a holding period for dispute, audit, or legal reasons. When that period ends, we remove or anonymise what we no longer need.

Reply to the same support thread or send a fresh email with your account email and the date of the request. Our team will recheck the record, explain the result, and point you to the next step.

Privacy Policy for Indonesia Accounts

How to Reach Our Privacy Team

How We Handle Requests Safely

Data Scope

Cookie Choices

Session Checks

Retention Periods

Request Changes

Contact Trail

Common Privacy Questions From You

01 What data do you collect when I open an account?

02 Why do you keep payment references from DANA, OVO, GoPay, or QRIS?

03 How do cookies work on bolawins?

04 How can I ask for a copy or correction of my data?

05 How long do you keep my data?

06 Who do I contact if I do not agree with a change?

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